Telephone Support Officer – Fixed Term 18 months

UCB is looking to appoint a Telephone Support Officer to work as part of our well established and professional Supporter Care Team. This is on a fixed term for 18 months, to support our existing staff while they undertake user acceptance testing of our new CRM system.

If you enjoy the variety of a wide-ranging job role and can quickly adapt to the diversity of functions while offering a willing smile, professional service and calm composure then this may be the role for you.

The ideal candidate will have excellent interpersonal skills, be a gifted communicator both face to face and on the telephone and have a passion for responding to the needs of our customers, both internal and external. The successful candidate will be computer literate with the ability to read and digest information accurately, have a keen eye for detail, have good organisational and administrations skills, together with a positive can do attitude and the ability to prioritise a diverse and demanding but enjoyable role.

This position will be based at our Operations Centre, Westport Road, Burslem, Stoke on Trent ST6 4JF

Closing date for applications: – Friday 2nd May 2025 – noon

On-site Interviews: Wednesday 14th May 2025

Salary: £24,098 p.a. plus staff benefits. UCB’s staff benefits include life assurance of 4x salary, healthcare cash plan, and matched pension contributions up to 6%

For an application form and job description please visit www.ucb.co.uk/vacancies

Don’t forget to visit our privacy page on www.ucb.co.uk/privacy

UCB is a Christian Charity. Schedule 9 Part 1 (3a) and (3b) of the Equality Act 2010 apply to this vacancy